A JPMorgan Chase customer says the bank has refused to reimburse him for more than a year after $7,000 was suddenly drained from his account.

Grant Holihan says he believes his Chase debit card information was skimmed at an ATM that he used in Queens, reports CBS New York.

Soon after he left the ATM, Chase alerted him to an illicit purchase in Las Vegas.

Holihan closed the account, but says new charges from the state of Pennsylvania poured in anyway, fully draining his life savings.

“It was four different Giant supermarkets in Pennsylvania, where [scammers] took out a little over seven grand in under an hour…

They still deny my claim, and it’s been over a year later, and I still haven’t seen my money.”

Holihan says he can prove he was in New York when the charges were made, but Chase says each purchase was fully authorized and verified.

“This customer’s claim was denied because the charges were authorized with their PIN and verified via phone call.”

Holihan says he’s simply looking for the bank to stand by him and do the right thing.

“It’s not even a thousandth of a percent. It’s nothing to them. To me, it was my entire life savings at the time.”

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Six US banks are reporting potential security breaches of debit cards, with several forcing affected customers to get replacements.

In new filings with the Massachusetts state government, Mainstreet Bank, Savers Bank, The Village Bank, Watertown Savings Bank, Webster Five Cents Savings Bank and Eagle Bank say some debit cards may have been compromised following a security breach of a merchant’s payment card platform.

A copy of a notice sent to Eagle Bank customers was recently posted on the government site, stating an unnamed Mastercard merchant allowed unauthorized access to account information.

A notice to customers at The Village Bank and a letter to customers at Savers Bank also pinpoint a merchant breach.

Says Savers Bank,

“We have been notified by MasterCard International of a suspected security breach of a merchant’s network, transactions that may have compromised some of Savers Bank’s debit card numbers.”

Affected customers at Eagle Bank and Savers Bank will receive new cards automatically.

Webster Five Cents Savings Bank offers fewer details on the source of the breach, but says it’s also issuing mandatory new debit cards.

Watertown Savings Bank is asking customers to be vigilant, issuing new cards upon request.

“The breach included the capture of some of your personal information, such as your name and card number…

…we do ask that you remain vigilant on monitoring your account activity for the next 12 to 24 months and report any unusual or suspicious activity immediately. If you prefer that we issue a new card please contact the bank.”

Mainstreet Bank says the breach occurred “June 28, 2023 through April 26, 2024” and involved personally identifiable or protected data.

“We have reason to believe that some of our customers may have had their card data compromised (which could include card names, numbers, and card expiration dates) in the incident.”

Mainstreet Bank is giving customers who would like to take extra precautions the option to receive a new card.

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A Wells Fargo customer says she’s done with the bank after an impostor posing as the lender drained $18,883 from her account.

Colorado resident Melanie Sponselee says she received an alert on her phone that appeared to be from Wells Fargo asking if she had made a large transaction, reports the NBC-affiliated news station 9News.

She replied “no,” and immediately received a phone call from someone pretending to be with the bank, claiming her accounts were compromised and that they would help her open a new one.

After talking with the scammers, Sponselee says she quickly began to worry she was being duped and raced to Wells Fargo.

“There’s a branch down the street from my house. I got on the phone, got in my car, five minutes later after I got off the phone, I walked into the branch. They were like – oh, I’m sorry. We don’t have an appointment until 1pm.

Also, on the way to Wells Fargo, I called the bank five times, and every time I tried to ask for help the call kept getting dropped. That happened six times.”

Ultimately, the scammers stole $18,883 via wire transfer. Wells Fargo contacted the corresponding bank and says it clawed back $3,300.

The bank refuses to refund the rest.

“My expectations would have been, when I asked for help, to immediately help me. Immediately. Take it seriously.

And also, that they would protect me, that they would back me up. They would fix it.”

When asked about its decision to not reimburse, Wells Fargo repeated what it told Sponselee – wire transfers are usually irreversible, even if a customer reports the crime quickly.

The bank has declined to answer specific questions about Sponselee’s case.

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