Is WazirX prioritizing its own survival over user security with the “socialized loss strategy,” and how does this impact the Indian crypto community?

On July 18, WazirX, India’s largest crypto exchange, faced a severe cyber attack. Hackers targeted one of their multisig wallets and made off with over $230 million worth of digital assets. 

The attack saw the direct theft of 15,298 Ethereum (ETH), with the exploiter then swapping various tokens like Shiba Inu (SHIB), Polygon (MATIC), and Pepe Coin (PEPE) to gather a total of 59,097 ETH, impacting WazirX’s ability to maintain a 1:1 collateral with its assets.

Adding fuel to the fire, WazirX halted all trading activities as the prices on their platform crashed to levels far below those on other exchanges. Furthermore, WazirX has also frozen all withdrawals, both in crypto and INR, leaving customers unable to access their funds.

Given the scale of this incident, which affected 45% of user funds, the exchange’s trustworthiness, once boasted to over 15 million users, is now in serious doubt. To address this crisis, WazirX has proposed a controversial recovery plan. 

On July 27, they announced a “socialized loss strategy,” aiming to distribute the losses among users to maintain platform stability. Under this plan, users will have immediate access to only 55% of their assets, while the remaining 45% will be locked in Tether-equivalent tokens.

This move, intended to prevent disproportionate impacts on any single group, has stirred stark backlash across social media. Many users feel betrayed by what they perceive as a blatant disregard for their assets’ security and integrity. 

Let’s dive into the details and understand the public’s reaction to this contentious strategy.

Pick your poison, but you can’t cash out

WazirX’s controversial recovery plan, branded as the “socialized loss strategy,” has sparked heated debate among its users. 

According to correspondence shared with affected users, the exchange presented a poll offering two options to recover their stolen funds. 

“Option A” permits users to access 55% of their funds “for trading and deposits” but restricts withdrawals. This option also gives users priority in potential recovery proceeds. 

On the other hand, “Option B” allows users to withdraw 55% of their assets “in a staggered manner,” but with a lower priority in the recovery queue. 

In both scenarios, WazirX states that the remaining 45% of user assets will remain locked on the exchange as “USDT-equivalent tokens,” which would only be returned if the firm successfully recovers the stolen funds.

The value of the unlocked portfolio (55%) will be calculated based on average prices from CoinMarketCap and select global exchanges as of July 21, 2024, 8:30 PM IST. 

Registered users received an email with detailed instructions and a link to select their preferred option. The deadline for responses is August 3, 2024, at 07:00 AM IST.

However, this poll is not legally binding upon the users or WazirX. The final decision will be made after considering the poll results, ongoing investigations, the platform’s liquidity, and any evolving circumstances, the platform announced on July 29.

This plan has led to widespread outrage and skepticism. Many users perceive this strategy as a way for WazirX to avoid full responsibility for the losses. 

Moreover, the restriction on withdrawals, coupled with the non-binding nature of the poll, leaves users feeling that their assets are still at critical risk. 

WazirX’s recovery plan faces fierce backlash

The public backlash against WazirX’s controversial recovery plan has been swift and severe. 

Sumit Gupta, the co-founder and CEO of CoinDCX, was among the first prominent figures to criticize the exchange’s handling of the situation. 

He mentioned on X that the burden of losses should primarily fall on WazirX itself, using its own treasury and assets, rather than making customers bear a 45% loss. 

Gupta also pointed out that the poll options were framed to protect the business rather than its customers, calling the approach “utter nonsense.”

Brian Kuttikat, COO of KoinBX, expressed a similar sentiment in an exclusive conversation with crypto.news, citing WazirX’s strategy of “socializing losses” as highly controversial. 

He acknowledged the intentions behind the approach but questioned its effectiveness in offsetting the losses faced by affected users. 

Meanwhile, the call for justice has grown louder, with many users demanding strict intervention and criminal proceedings against WazirX and its head, Nischal Shetty. 

One user shared a letter addressed to a DCP officer, insisting on a CBI inquiry to determine whether the incident was a hack or an insider job. 

Further critiques of WazirX’s approach poured in from various quarters.